I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?Updated 2 months ago

We know how hard you work to earn points, and we want you to feel confident that they’re right where they should be—in your account!

Please note that there might be a delay in our system’s communication, so points could take anywhere from a few minutes to several hours to show up in your account. If you feel like you’ve earned points but they’re not showing, try these troubleshooting steps:

• Refresh your browser.
• Log out and then back into your account.
• Check your Rewards History in your account to see if the points were added without you realizing it. Your Rewards History will show you the points earned, how and when they were earned, and any redemptions made.

If you still feel your points balance is off, please reach out to our support team at [email protected], and they’ll assist you!