Points and Rewards
Is there a limit to how many points I can earn?
Not at all! That’s the best part of being a rewards member - you can keep earning points by shopping with us, engaging with our brand and community online, and taking advantage of seasonal sales.
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards Page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do points convert to dollars?
20 points = $1. Higher tiers in the VIP program can earn points at a faster rate, but 20 points always = $1. For example, as a NAJO Admirer, you will earn 1 point for every dollar spent. So, if you spend $150, you’ll earn 150 points = $7.50. When yo
What are the easy ways to earn points?
For starters - each member gets a reward for completing their first purchase. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or sign up to SMS. Access all the ways to earn on
Will I be able to use my points/rewards in-store?
No, you will not be able to earn or apply rewards points toward purchases made from our NAJO stockists in store. Points can only be earned and redeemed online at najo.com.au.
Do points ever expire?
If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to NAJO Admirer, the lowest tier.
How do I redeem my rewards at checkout?
Make sure to copy your coupon code from the Rewards page, and when you check out, paste it into the discount box to apply your savings. *Loyalty reward codes are valid for 3 months. Offer on full price items only. Not to be used with any other promot
How do I redeem my points?
On the Rewards page, scroll down to the “How to Use Your Points” section. There, you can redeem your points for coupons:. Simply click “Redeem” below your desired discount, then copy the code to use at checkout. If you lose the code, don’t worry - yo
How is my free shipping applied at checkout?
As a NAJO Devotee and NAJO Icon member, your free shipping will be automatically applied at checkout - just remember to make sure you're signed in! Please note free shipping applies only to domestic shipping within the AU and cannot be combined with