Returns

What is the returns address?

Please send your returns to Najo PTY LTD, PO Box 3159 Redfern, NSW 2016, Sydney Australia

What are your exclusions on returns?

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

Can I exchange my purchase for another size?

We will be happy to exchange all rings for an alternative size, provided we have stock available and that there is no price difference. All bracelets and necklaces must be refunded and repurchased for an alternative size. Exchanges must be within 14

I have lost my jewellery. Are you able to replace it for me?

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us form.

Can I return an item if I change my mind?

If for any reason you are not completely satisfied with your purchase we will give you a 14 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Term

I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?

For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer has their own return